BookMyPitch – Privacy Policy

Effective Date: July 14, 2026

At BookMyPitch ("we", "our", or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you use the BookMyPitch website and related services ("Platform").

By accessing or using the Platform, you agree to the collection and use of your information as described in this Privacy Policy.

1. Information We Collect

When you use BookMyPitch, we may collect the following information:

Personal Information

• Full name
• Mobile number
• Email address
• City or location (if provided)

Booking Information

• Turf booked
• Booking date and time
• Sport selected
• Booking amount
• Booking history
• Booking status

Payment Information

Payments are processed through our authorized payment gateway partners.

BookMyPitch does not store your debit card, credit card, UPI PIN, net banking password, CVV, or other sensitive banking credentials.

We may receive limited payment-related information such as:

• Payment status
• Transaction ID
• Payment reference number
• Payment amount

2. How We Use Your Information

We use your information to:

• Create and manage your account.
• Process bookings.
• Send booking confirmations.
• Share booking details with the respective turf owner.
• Provide customer support.
• Improve our Platform and services.
• Detect fraud or unauthorized activities.
• Comply with legal obligations.

3. Sharing of Information

We may share your information only in the following situations:

With Turf Owners

To complete your booking, we share relevant information such as:

• Name
• Mobile number
• Booking details

With Payment Partners

Payment-related information is securely processed by our authorized payment gateway providers.

Legal Requirements

We may disclose your information if required by law, court order, government authority, or regulatory body.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Cookies

BookMyPitch may use cookies and similar technologies to:

• Keep you signed in.
• Remember your preferences.
• Improve website performance.
• Analyze website traffic.

You can disable cookies through your browser settings; however, some features of the Platform may not function properly.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Although we strive to protect your data, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

6. Data Retention

We retain your information only for as long as necessary to:

• Provide our services.
• Maintain booking records.
• Meet legal and regulatory requirements.
• Resolve disputes.
• Enforce our Terms & Conditions.

When your information is no longer required, it will be securely deleted or anonymized where reasonably practicable.

7. Your Rights

Subject to applicable laws, you may request to:

• Access your personal information.
• Correct inaccurate information.
• Update your profile details.
• Request deletion of your account, unless we are required to retain certain information for legal or business purposes.

8. Third-Party Services

Our Platform may contain links to third-party websites or services, including payment gateways and social media platforms.

BookMyPitch is not responsible for the privacy practices or content of those third-party websites. We encourage you to review their respective privacy policies.

9. Children's Privacy

BookMyPitch is not intended for children under the age of 18 without the supervision or consent of a parent or legal guardian.

We do not knowingly collect personal information from children without appropriate consent.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will become effective upon publication on the Platform. Continued use of the Platform after such updates constitutes acceptance of the revised Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us using the official contact details available on the BookMyPitch website.