Welcome to BookMyPitch . Your privacy is important to us. This Privacy Policy explains how BookMyPitch collects, uses, stores, and protects your personal information when you use our platform, website, and related services.

By accessing or using BookMyPitch, you agree to the practices described in this Privacy Policy.

1. Information We Collect

a) Personal Information

When you register or make a booking, we may collect:

• Full name
• Email address
• Phone number
• Address or location
• Profile details

b) Booking Information

We collect booking-related details such as:

• Turf selected
• Pitch selected
• Booking date and time
• Payment details
• Booking history

c) Payment Information

Payments are processed through third-party payment gateways. BookMyPitch does not store complete card or banking details on its servers.

d) Device & Usage Information

We may automatically collect:

• IP address
• Browser type
• Device information
• Pages visited
• Session activity

This helps improve platform performance and security.

2. How We Use Your Information

We use collected information to:

• Create and manage user accounts
• Process turf bookings
• Send confirmations and notifications
• Improve platform functionality
• Provide customer support
• Prevent fraud and misuse
• Manage rewards, offers, and subscriptions

3. Booking Notifications

By using BookMyPitch, you agree to receive:

• Booking confirmations
• Reminder notifications
• Payment updates
• Promotional offers (optional)

Notifications may be sent via:

• Email
• SMS
• WhatsApp

You may unsubscribe from promotional communications at any time.

4. Sharing of Information

BookMyPitch does not sell personal data.

We may share information with:

• Turf owners for booking management
• Payment gateway providers
• Service providers assisting platform operations
• Legal authorities when required by law

Only necessary information is shared.

5. Data Security

We implement reasonable security measures to protect your information from unauthorized access, misuse, or disclosure.

However, no internet-based platform can guarantee 100% security.

Users are responsible for maintaining account password confidentiality.

6. Cookies & Tracking

BookMyPitch may use cookies and similar technologies to:

• Improve user experience
• Remember login sessions
• Analyze platform traffic
• Personalize content

Users may disable cookies through browser settings, though some features may not function properly.

7. Reward Coins & Offers

Users may earn coins or rewards through bookings and promotions.

BookMyPitch reserves the right to:

• Modify coin values
• Expire unused rewards
• Cancel fraudulent reward activity

Reward systems are subject to platform rules.

8. Third-Party Services

Our platform may contain integrations or links to third-party services such as:

• Payment gateways
• Google Login
• Maps services

BookMyPitch is not responsible for third-party privacy practices.

Users should review third-party policies separately.

9. User Rights

Users may:

• Access their account information
• Update profile details
• Request account deletion
• Contact support regarding privacy concerns

Some information may be retained where legally required.

10. Children’s Privacy

BookMyPitch is not intended for children under the age of 13 without parental supervision.

We do not knowingly collect personal data from children.

11. Changes to Privacy Policy

BookMyPitch may update this Privacy Policy periodically.

Changes become effective immediately upon posting on the platform.

Continued use of the platform indicates acceptance of updated policies.